FAQ: Coffee Machines, Grinders all things coffee.

We recommend a full service of your espresso machine every 6 to 12 months, depending on usage. Regular servicing helps maintain coffee quality, machine reliability, and ensures compliance with insurance and health & safety standards.

If your espresso machine has a pressure vessel (boiler) operating above 0.5 bar, which all commercial espresso machines do,  it is a legal requirement in the UK to have it tested and certified under the Pressure Systems Safety Regulations (PSSR 2000) at regular intervals, usually every 12 months. Contact us if you are unsure about your machine’s status.

Yes, we offer full servicing and repairs for commercial and professional coffee grinders, ensuring consistency of grind, dosing accuracy, and improved coffee quality.  Usually the coffee grinder is overlooked when it comes to servcing and repairs, but its one of the most importants processes in producing consistently great espresso shots. 

We specialise in commercial and high-end home espresso machines such as La Marzocco, Rocket, ECM, etc.
Unfortunately, we don’t repair entry-level domestic brands like De’Longhi, Sage, or Breville. For these, please contact the manufacturer directly through their website to enquire about their repair or servicing options.

We cover South Wales including Cardiff, Newport, Bridgend, Swansea, and the Vale of Glamorgan.  For further afield, such as Bristol, Bath  and for larger projects or commercial clients, we can travel further upon request.

• Loss of pressure or temperature

• Poor steam performance

• Leaking from valves, group heads or under the machine.

• Inconsistent coffee quality

• Unusual noises or smells

If you notice any of these, get in touch for a professional inspection.

Yes, we offer installation services for new cafes, including setup of espresso machines, grinders, and water filtration systems. We ensure your equipment is installed safely and correctly from day one.

Yes, we strongly recommend water filtration to protect your machine from limescale build-up and to improve coffee quality. We can supply and install the correct filtration system for your equipment and local water quality.

A typical service includes descaling boiler parts if needed. Cleaning and testing all valves and safety devices, replacing worn seals and gaskets, checking electronics, calibrating pressure and temperature, and a full machine performance check.

Regular servicing prevents costly breakdowns, ensures consistent coffee quality, extends the life of your equipment, and keeps your café running smoothly without unexpected downtime.

Yes, we offer barista training for both beginners and experienced staff, tailored to your needs. With over 20 years of experience in the coffee industry, we can provide hands-on training covering espresso preparation, grinder calibration, milk steaming techniques, workflow, and how to get the best from your equipment.

Training can be arranged as part of your machine installation, service visit, or as a separate session.

No, we don’t supply coffee or coffee equipment directly. However, we work with trusted coffee roasters and equipment suppliers who we are happy to recommend. They can provide quotes for both coffee supply and espresso equipment to suit your business needs.

Yes, we have public liability insurance cover up to £5 million, giving you peace of mind when we work on your premises or with your coffee equipment.

We aim to attend as quickly as possible, depending on location and workload. For South Wales, Bristol, Bath, and the West, we can often arrange visits within 1-5 working days. Emergency breakdowns are prioritised where possible.

We work with leading commercial and high-end home espresso machine brands including La Marzocco, Rocket, ECM, Profitec, Conti, Sanremo, La Spaziale, and Fracino. If you’re unsure whether we can help with your machine, please contact us.

Yes, we specialise in diagnosing and repairing espresso machine faults and breakdowns. We can help with issues such as pressure loss, steam faults, leaks, electrical issues, and poor coffee performance.

We don’t usually offer fixed maintenance contracts, but we do provide scheduled servicing and boiler inspections to help keep your equipment running smoothly and reduce the risk of breakdowns. If you are looking for something more regular, please conact us to discuss options that suit your business.

We carry a wide range of common espresso machine and grinder spare parts. If specialist parts are required, we can usually source them quickly through our trusted suppliers.

Yes, while we are based in South Wales, we also cover Bristol, Bath, and the wider West region. For larger projects, we can travel further, just ask.